Returns & Exchanges
Returns and exchanges
We get very few returns but, if you do change your mind, all you have to do is contact us by email - just click here.
We need your order number and the reason for return or exchange.
We will then confirm the returns postal address. Please do not send to any address listed on this website as we have a separate returns address and we will not refund if we do not receive the product.
Please note : Before you post it you must get proof of shipping and appropriate insurance cover for the full value from the postal service you are sending it with. If it gets lost you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
Once we have the product and it is confirmed as resalable then we will refund you or send out a replacement product.
If you require a refund we will charge a $10 restocking fee which will be taken from your refund.
I am sorry to have to charge a restocking fee, but unfortunately some people think that it's perfectly acceptable to buy my products, use them repeatedly and then return them covered in sand, cat hair, baby spit and baby spew - we have seen it all!
Because of this I have to ask my warehouse to inspect every single product very carefully to ensure it is in perfect condition to sell.
If the product is returned in an unsaleable condition then a partial refund will be given. Please ensure you return it in its original packaging complete with storage bags, tags and leaflets. These all cost money to replace if missing.
We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.
Faults and extended warranty
All SnoozeShade products come with a standard one-year guarantee from faults. We don’t get very many faulty products (we have a fault rate of 0.01%) but the the odd one does happen and we are always keen to organise a replacement.
If you'd like extend the warranty to TWO years free of charge simply click here to apply.
In the event that you have a faulty product simply contact us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help you and replace the item.