Returns and exchanges

We don’t get many SnoozeShade returns but, if you do change your mind, all you have to do is contact us by email - just click here.

We need your order number and the reason for return or for exchange.

We will then confirm the returns postal address. Please do not send to any address listed on this website as we have a separate returns address.

Please note : Before you post it you must get proof of shipping and appropriate insurance cover for the full value from the postal service you are sending it with. If it gets lost you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.

Once we have the product and it is confirmed as resalable then we will refund you or send out a replacement product.

If you require a refund we will charge a $10 restocking fee which will be taken from your refund.

We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.

Faults and extended warranty

All SnoozeShade products come with a standard one-year guarantee from faults. We don’t get very many faulty products (we have a fault rate of 0.01%) but the the odd one does happen and we are always keen to organise a replacement.

If you'd like extend the warranty to TWO years free of charge simply click here to apply.

In the event that you have a faulty product simply contact us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help you and replace the item.